LeadingAge OK educational programs are NAB approved for continuing education for licensed administrators. To receive credit, include your NAB ID (R-7digits) on your registration form and your CE hours will be automatically posted to your NAB account. At the time you received your NAB ID you were instructed to set up your CE Registry account. Login to check your account:

Webinar credits will be posted within 30 days of the webinar or 30 days following the last webinar in the series.

Other Continuing Education:
For individuals needing non-Administrator continuing education, a certificate of completion will be issued within 30 days of the conclusion of the webinar or webinar series and will be emailed to the address listed on the registration.



Fearless in the Face of Crisis: A Leadership Webinar Series

5-Part Webinar Series- On Demand

Module 1: Encourage the Heart
Module 2: Model the Way
Module 3: Challenge the Process
Module 4: Enable Others to Act
Module 5: Inspire a Shared Vision

Now more than ever leaders need to be FEARLESS. Why fearless? Because those who are leaders and supervisors must lead and inspire others in these challenging times. This brings a sense of “we can do this,” which brings the organization together.

Fearless in the Face of Crisis will walk long term care professionals through step-by-step, relevant actions that they can use immediately to lead with positivity and confidence. This is exactly what is needed to motivate staff through these uncertain, ever changing times. So, expect tips, hope, and enjoyment because information alone isn’t enough; people must be inspired to use it.

This webinar series would be an excellent resource for staff in-service training. Once purchased, you have on-going access to the webinar series.


Denise Boudreau-Scott, LNHA, MHA, President of Drive
Denise Boudreau-Scott is President of Drive, which helps aging services organizations improve the resident and staff experience and the bottom-line through more engaged leaders and employees.

Arleen Smith, RN
Arleen is a Leadership & Engagement Consultant with Drive and has over 25 years of experience in the healthcare industry. Arleen is trained as a 3-star coach in LEAN methodology and is a Six Sigma green belt.

Registration Fee:

$197 per facility connection for the complete 5-webinar series. This series is on demand with lifetime access.

Note: Upon completion of all 5 modules and a very brief quiz at the end of each module, 5.75 CEU credits will be awarded to the registrant only and reported to NAB.
In addition you will receive Secrets Your Employees Aren’t Telling You

Each registrant requiring CEUs will need to register individually.

This program has been approved for Continuing Education for a total of 7.0 CEUs participant hours by NAB/NCERS – approval #20230217-1.25-A81580-DL

Online Registration at

Printable brochure


The Stability Zone: Finding Peace in the Middle of Chaos

An online series that will benefit you and your entire team moving forward.

The Stability Zone is a go-at-your-own-pace, online program that is brimming with my very best stress-busting advice! Just like Fearless in the Face of Crisis, this course contains quick, easy-to-implement actions in bite-sized videos. The Stability Zone is the main course, the pièce de résistance, to get leaders full of stress-free hacks and JOY, delicious joy! One of the best parts of The Stability Zone is that leaders can share this joy by teaching their teams how to banish their stress for good too!

What comes with The Stability Zone?

  • Lifetime access to The Stability Zone online course and all the stress-busting hacks!
  • 6.75 total NAB and SHRM continuing education credits for completion of The Stability Zone. NAB approval no. 20230322-6.75-A82731-DL

What’s the Curriculum?

Through quick videos, that total 6 hours of content, we will walk attendees through the tried-and-true remedies to manage and banish stress, for good. The videos are self-directed and can be watched anytime, anywhere! And all attendees have lifetime access so they can go back and re-watch content whenever they want! There is nothing like this available to leaders in healthcare!

Module 1: Getting Started

  • The first steps of any journey are often the hardest. This module focuses on why and how you should take those steps away from a life of busyness, away from the SOC (stress, overwhelm, chaos) of it all, and towards a place that anchors you, allowing more joy, peace, and calm in.

Module 2: Burnout be Gone!

  • Avoiding burnout is a personal journey. In this module, you will learn how by tuning in to your emotions and taking small steps, in a manner that works for you, to help you steer clear of burnout and exhaustion for good.

Module 3: Looking Back

  • We can’t help it; we are shaped by our past experiences. In this module, you will learn how to address some of those old hurts, traumas, and failures, so they don’t continue to impact your health and wellness in the here, now, and beyond.

Module 4: Looking Forward

  • The lens through which you see the world really matters. This module focuses on how embracing life’s ups and downs with an attitude of gratitude, fascination, and humor can whittle away at the stress, overwhelm, and anxiety you feel.

Module 5: Your Environment of Possibility

  • Your personal spaces are constantly and unconsciously influencing you. This module focuses on how filling those places in which you dwell with joy, interest, order, and calm can maximize the peace you feel everyday.

Module 6: Sharing the Spark with Others

  • This lifestyle is addictive and contagious. After getting there yourself, you will want to teach your team members how to get to The Stability Zone too! This module shows you how to do that, with a focus on simplicity and sustainability as the keys to success.

 Our Hopes for This One-of-a-kind Course

We want to make this information easy for attendees to translate into action. That’s why each lesson was created around actions that can be put into play immediately for immediate stress reduction! Plus, the content can be taught to teams to make a huge impact on the health and sanity of the whole unit—gosh, even the whole organization! Imagine that?!

We want leaders to take this challenging time and turn it into an opportunity to learn life skills they can always rely on to be their healthiest—physically, emotionally, spiritually, and mentally! We believe they can make a different life for themselves, one of more joy and less stress, and we want them to believe in themselves by:

  • Watching short videos on their own schedule
  • Completing worksheets for each of the 6 modules
  • Enjoying bonus content for deeper learning
  • Teaching teams how to get and stay healthy too!


Pricing for the entire program, including handouts, and lifetime access is $197.

Who Should Attend?

Anyone who leads! Leaders, managers, supervisors from the frontline to the C-Suite will benefit from this comprehensive and stress-busting program!

Flexibility in Delivery

Providers can watch content on their own time, at their own pace! Online programming makes this a user-friendly experience for all learners.

Drive Faculty

Denise Boudreau-Scott, MHA, LNHA

Registration Link

This link is where you can learn about the course and click to buy! Follow this link to a landing page that shares information about the program and includes a “Register Now” button.

Your health and sanity are non-negotiables, and with this course you will finally have the strategies to make them a priority, on your own terms. No one should wait for a wake-up call to make themselves a priority! This course helps put you in control of your health and sanity. It’s all about getting to The Stability Zone!


On Demand Fair Housing Webinar Series

In these uncertain times, Housing leaders are immersed in ever changing guidance and the challenges of your daily operations. Over the course of 3 weeks, this series will provide an opportunity for Housing staff to gain invaluable insights into essential topics for the benefit of your organization, your staff, and of most importance, your tenants.

Who Should Attend
This program offers topics of interest for Housing Administrative, Leasing, Housekeeping, Maintenance and all other staff.

Registration Information & Fees
Register HERE Fees are per person. Registration instructions and handout materials will be sent to the registrant upon registration.

  • $75 per person for the complete 3-webinar series.

Speaker Information
Kathelene (Kathi) Williams, Fair Housing Institute
Ms. Williams is a partner in the firm of Williams Edelstein Tucker, P.C. providing defense and preventative representation for the housing industry in all civil rights matters. Kathelene also is a founding partner of the Fair Housing Institute, Inc. a full-service online training firm whose mission is to provide convenient and affordable fair housing education to the housing industry throughout the country. Ms. Williams represents housing industry clients from throughout the country on fair housing and other civil rights matters. In addition to her responsibilities as an attorney, Ms. Williams is a nationally known fair housing trainer, providing training to private housing providers, associations, and government entities throughout the country for the past thirty-five years.

Refund Policy
50% credit will be issued if cancellation is emailed within 48 hours of registration.  All cancellation and substitution requests must be emailed to

Program Description

Module 1: Fair Housing Update for Administrative, Leasing and All Other Staff   Part 1 

This session will cover the Fair Housing Act for administrative, leasing and all other staff.  Topics of covered is landlord harassment, criminal records (the do’s and don’ts), the Supreme Court’s expansion of the definition of sex to include sexual orientation and gender identify. COVID -19 issues including terminations during the moratorium. A view of the requirements for providing reasonable accommodations for challenging residents will also be covered.
Speaker: Kathelene (Kathi) Williams, J.D., Fair Housing Institute

Module 2: Fair Housing Update for Administrative, Leasing, and All Other Staff  Part 2

The COVID 19 pandemic took our nation by surprise. The goal quickly became the protection of older adults and those with co-morbidities. There was tension between safety and autonomy in long term care facilities prior to this pandemic. This has escalated as COVID 19 mitigation has impacted standards like “Resident Rights.” This presentation will explore the balancing of physical and mental health of residents with their safety.
Speaker: Kathelene (Kathi) Williams, J.D., Fair Housing Institute

Module 3: Fair Housing Update for Administrative, Leasing and All Other Staff Part 3

The world has changed but our mission in the senior living profession remains the same! This session will discuss the federal protected categories, fairness and consistency in treatment of residents, incident reporting, communication, limited English proficiency, reasonable modifications, sexual harassment, claims in housing communities and how to prevent claims
Speaker: Kathelene (Kathi) Williams, J.D., Fair Housing Institute

Webinar Brochure



Previous Webinars

2022 Survey Process and Expectations

As providers navigate their operations in the current state of COVID, it is now time to focus attention on the survey process. This webinar series will prepare your organization for a successful survey. Critical information will be shared by leading long term care experts to identify the essential preparations needed and the key areas for compliance to be survey-ready.

This six-part webinar series will offer the resources and insights for your entire team to be positioned for your next survey. With the right information and proper preparation, you can have confidence in your team.

Who Should Attend

Every member of your management team should be a part of your compliance and survey strategy.  Your team can all benefit from one registration, however separate registration is required if attendees need CEUs.

Webinar Schedule

The webinar series will begin on Tuesday, April 19, 1:00 p.m. CST and continue every week, 1:00 p.m. CST, for 6 weeks, concluding on May 24.


All sessions will be taught by the expert team members at Pathway Health: Karolee Withers, Sue LaGrange, Colleen Toebe.

Registration Information and Fees

$135 per facility connection, however separate registration is required for each individual needing CEU credit.

Continuing Education Credit

This program has been approved for Continuing Education for 6 total participant hours (6 – 1-hour modules) by NAB/NCERs.  Approval Number: 20230418-6-A83646-DL

Webinar Information

Questions:  Contact Karen Poteet,, 405-413-3430

Module 1: Survey Preparedness

May 24, 1:00 p.m. – 2:00 p.m. CST

The hectic crisis period of the COVID-19 pandemic is subsiding in most areas and providers must now focus on your next survey. The high-risk survey areas will be reviewed with fresh approaches to managing quality and regulatory compliance.


  1. Identify and review new regulations and survey processes
  2. Review survey deficiency trends in Oklahoma to focus your systems improvement efforts
  3. Select tools and data sources to use in high risk systems analysis and improvement

Module 2:  Emergency Preparedness – What You Need to Know Moving Forward

April 26, 1:00 p.m. – 2:00 p.m. CST

How effective has your emergency preparedness plan been? Every provider must continually reassess their emergency preparation (E-prep) plans. This session will review ways to streamline your E-prep plan for effective implementation. Key CMS regulations will be highlighted for inclusion in your plan.


  1. Review the required components of an E-prep plan
  2. Discuss ways to streamline the documents to make them user-friendly and effective
  3. Review Lessons Learned from the pandemic

Module 3:  Care Plans – The Guide for Quality Care

May 3, 1:00 p.m. – 2:00 p.m. CST

Are your resident care plans reflective of the residents’ care needs? Some providers tend to over-complicate care plans, writing them for surveyors or writing them by the book. This session will explore how to simplify resident care plans so they reflect the resident’s needs and strengths and use evidence-based interventions. The care plan structure, language, and how to engage the resident in the care planning process will be covered.


  1. Review the varying structures of care plan elements
  2. Identify how to personalize a care plan while using evidence-based interventions
  3. Determine strategies for engaging the resident in the care planning process
  4. Understand the intersection of your care plans and the survey process

Module 4: Staffing – The Challenges, The Requirements

May 10, 1:00 p.m. – 2:00 p.m. CST

This session will cover key staffing requirements and how to navigate staffing challenges in today’s workforce environment. Providers will learn how to triage the residents’ priority care needs with a focus on the critical areas in the community. Learn strategies for organizing your team to better serve the residents every day or when crisis staffing occurs.


  1. Characterize your workforce and develop a plan to effectively deliver the best level care to your residents
  2. Identify the key priorities when staffing is limited
  3. Understand regulatory requirements for staffing, reporting, and implications for non-compliance

Module 5: The Roles of the Leadership Team in the Survey Process

May 17, 1:00 p.m. – 2:00 p.m. CST

Facility preparation for the survey process is critical for a success survey outcome. Each interdisciplinary team member has a role in effectively managing the survey process. This session will discuss the role of each leader during the segments of the survey.


  1. Describe the role of each leader at the Entrance of surveyors to the building
  2. Discuss each leader’s function throughout the survey process – tips and strategies for effective organization and communication with surveyors
  3. Illustrate each leader’s role in providing key evidence of compliance to surveyors prior to exit
  4. Explain leaders’ roles in development of an effective plan of correction

Module 6: Infection Prevention and QAPI- Use Quality Data to Monitor Infection Prevention Practices

May 24, 1:00 p.m. – 2:00 p.m. CST

Infection Prevention has been a focus during the COVID-19 pandemic. Providers have heightened their awareness and honed infection prevention skills. Moving forward, providers must continue their attention to IP. This session will discuss how to use QAPI data and QAPI process to scan for potential issues. This session will also cover how to design a performance improvement plan to attain and maintain a low infection rate.


  1. Recognize sources of infection prevention data
  2. Review strategies to use QAPI for practice maintenance and improvement
  3. Examine a simple performance improvement plan to document your infection prevention efforts

CEU Approval:

This program has been approved for Continuing Education for 6 total participant hours (1 Participant Hour per Module) by NAB/NCERS –20230418-6-A83646-DL

Webinar Brochure

Online Registration

Quality Measures – Impacting Your Improvement and Payment:

A 4-Part Webinar Series

Monday, November 2, 2020 1:00 – 2:00 p.m. CST
Monday, November 9, 2020 1:00 – 2:00 p.m. CST
Monday, November 16, 2020 1:00 – 2:00 p.m. CST
Monday, November 23, 2020 1:00 – 2:00 p.m. CST

Long Term Care Webinar Series: Timely Topics for Challenging Times
Six-Part Webinar Series – 3 Modules Remain (Modules 4-6)

Tuesday, October 20, 2020 1:00 – 2:00 p.m. CST
Tuesday, October 27, 2020 1:00 – 2:00 p.m. CST
Tuesday, November 3, 2020 1:00 – 2:00 p.m. CST

Practical Strategies for COVID-19 and Beyond
8-Part Webinar Series

2020 Senior Living Symposium Webinar Series
5-Part Webinar Series

Fearless in the Face of Crisis:  A virtual Leadership Retreat
5-Part Webinar Series
June 17, 2020, 10:00 a.m. – 11:00 a.m. CST
July 1, 2020, 10:00 a.m. – 11:00 a.m. CST
July 15, 2020, 10:00 a.m. – 11:00 a.m. CST
July 29, 2020, 10:00 a.m. – 11:00 a.m. CST
August 12, 2020, 10:00 a.m. – 11:00 a.m. CST

COVID-19 & Engagement: How to Win the War with Wellness
June 5, 2020
1:00 p.m. – 2:00 p.m. CST

Webinar – MDS Updates: October 2019 RAI Manual Updates
Monday, September 23, 2019
2:00 p.m. – 3:30 p.m.