LeadingAge OK educational programs are NAB approved for continuing education for licensed administrators. To receive credit, include your NAB ID (R-7digits) on your registration form and your CE hours will be automatically posted to your NAB account. At the time you received your NAB ID you were instructed to set up your CE Registry account. Login to check your account:

Webinar credits will be posted within 30 days of the webinar or 30 days following the last webinar in the series.

Other Continuing Education:
For individuals needing non-Administrator continuing education, a certificate of completion will be issued within 30 days of the conclusion of the webinar or webinar series and will be emailed to the address listed on the registration.

Culture Driven Recruitment and Retention Webinar Series

Make an Investment in a Strategic Program to Recruit and Retain Staff

Which comes first: recruitment or retention? Now more than ever, we need to attract the right people for our culture so they stay and perform at their highest level. At the same time, we need to create organizational cultures where fewer people leave so we don’t have so many open positions to fill.

Thankfully there’s no need to solve this dilemma as we’ll be covering both important topics in this series: Culture Driven Recruitment and Retention! There is a tremendous opportunity to do things differently when it comes to retaining team members and attracting new people to our field and we will explore all sides of the issues together.

Who Should Attend

Every member of your management team should be a part of your workforce recruitment and retention strategy. Your team can all benefit from one registration, however separate registration is required if attendees need CEUs.

Webinar Schedule

The webinar series will begin on Tuesday, November 2, 1:00 p.m. CST and continue every Tuesday, 1:00 p.m. CST, for 7 weeks, ending on December 14.


All sessions will be taught by Denise Boudreau-Scott, MHA, LNHA. She is President of Drive, which helps aging service organizations measure and improve their culture, resulting in a better resident and staff experience, and bottom-line. She is nationally recognized for her expertise on workforce recruitment and retention to deliver sustained success. A former nursing home and assisted living administrator, Denise received her Bachelor of Science in Gerontology from the University of Scranton and her Masters in Health Administration from Cornell University. She is proud to share that she started her career as a dietary aide and nursing assistant.

Registration Information and Fees

$245 per facility connection, however separate registration is required for each individual needing CEU credit.

Continuing Education Credit

This program has been approved for Continuing Education for 7 total participant hours (7 – 1-hour modules) by NAB/NCERs. Approval Number

Webinar Information


Questions: Contact Karen Poteet,, 405-413-3430

Module 1: Thank Goodness It’s Monday!
Tuesday, November 2, 2021 1 pm-2 pm Central

Use your culture for a competitive advantage! The absolute best way to find the “right” employees and keep them is to effectively demonstrate organizational culture before hire, upon hire and then throughout their many years of employment!

Organizational culture is the glue that holds teams together. It’s what motivates employees to overcome challenges or succumb to them. It’s the reason why employees want to, or don’t want to, get out of bed to go to work in the morning! When an organization purposefully creates a culture that focuses on its greatest asset, its employees, the result can be a deeply engaged, hardworking, workforce that is passionate about the work that they do each day. Imagine employees exclaiming at the beginning of the week, “Thank God it’s Monday” as they excitedly show up to contribute their gifts to the organization’s goals!

From this session you will:

  • Dive into recruitment and retentions plaguing our field
  • Recognize the importance of organizational culture and how it may be secretly hurting your ability to find the right employees
  • Act on tips that can be implemented immediately to assess your organizational culture, with the goal of increasing the talent pool and keeping your best team

Module 2: Assessing and Building Your Recruitment & Retention Program
Tuesday, November 9, 2021 1 pm-2 pm Central

Thoughtfully choreographing every moment of your applicant and new hire’s experience can create a loyal team member who is a raving fan of your organization. Ignoring these moments can start them on the path to disengagement and give you a group that’s just looking to collect a paycheck. In this webinar we’ll give you everything you need to start building a best-in-class recruitment and retention program! We’ll cover assessing your current practices, reviewing online and onsite job applications and interviewing do’s and don’ts. We’ll also dive into creating energizing job ads that stress must-have competencies, engaging interview questions that let you learn more about the candidate, and other best practices for attracting and interviewing that you can implement immediately.

From this session you will:

  • Assess your organizational practices to find the bright spots as well as areas of greatest opportunity
  • Ensure your team members and residents are engaged in finding the right candidates
  • Reduce the number of employees you acquire from other providers and instead cast a wider net to attract more people to our field

Module 3: Engagement from the Onset 
Tuesday, November 16, 2021 1 pm-2 pm Central

In this session, we will share specific actions to take once an offer has been made to your ideal candidate. How do you keep this newly found perfect person excited about coming to work for your organization and counting down the days until his/her first day? We will help you focus on engaging new team members from the very start by demonstrating to them your exceptional organizational culture and values after the offer has been made. We will discuss how you can make even the mundane tasks of hiring fun, exciting, and uniquely yours!

From this session you will:

  • Discover how to make hiring more efficient and fun!
  • Self-assess your current processes and evaluate gaps which need to be filled
  • Create new opportunities for sharing your organizational culture through stories, engaging residents and inspiring employees

Module 4: Beyond Policies and Paperwork
Tuesday, November 23, 2021 1 pm-2 pm Central

Orientation sets the tone for how team members will treat each other and those you serve. Is the experience an inspirational one that lives your company values or a day of signing mounds of paperwork and watching presentations that leave them with their head snoring on the table? Invigorate your orientation for new employees by tapping into the wisdom of leaders, residents and fellow team members. Learn the top ten must do’s for orientation to illustrate your organizational culture being lived!

From this session you will:

  • Champion the creation of magical moments for new employees
  • Incorporate the top ten must dos in your employee orientation
  • Score your current practices and learn simple steps you can take for creating a better orientation experience

Module 5: The First 90 Days 
Tuesday, December 7, 2021 1 pm-2 pm Central

In this session, we will define best practices for engagement that start on the new team member’s first day, and carry throughout their first 90 days of employment.  We will focus on the importance of onboarding employees in a way that connects people to organizational values, and each other rather, than fulfilling an arbitrary “probationary period”.  Your experience in the group will help you implement supportive practices to help new team members perform at their highest level as quickly as possible and lay the foundation for an engaged employee.

From this session you will:

  • Map out the first 90 days for new team members
  • Focus on building a long-lasting bond with new team members
  • Identify ways to match current members of the community with new team members

Module 6: Building a Coaching Relationship
Tuesday, December 14, 2021 1 pm-2 pm Central

Leaders must recognize the importance of developing deeper relationships with their team members, including ongoing, regularly scheduled coaching conversations.  Coaching is an effective way to set expectations, discuss goals, create plans that drive results, as well as, overcome challenges.  Coaching conversations are for focusing on strengths and are as important for your A players as they are for your struggling team members.  When you develop a coaching relationship with each person, honest feedback is easier and praise is shared more freely.

From this session you will:

  • Address the number one reason employees leave their organizations
  • Provide effective, positive, corrective, and developmental feedback
  • Create an on-going coaching plan, that include those difficult candid conversations

Module 7: Keep People Performing at Their Best
Friday, December 17, 2021 1 pm-2 pm Central

When you hire the best, they will want to perform at their best.  Yet, even the top players can become complacent or bored if they are not consistently challenged in their work. In this final webinar of the series we will discuss the importance of keeping team members engaged, as well as how to personalize growth opportunities for each individual.

From this session you will:

  • Utilize people’s strengths to keep them engaged in their work long term
  • Discover the importance of growing team members through practices including: active involvement on committees, attendance at conferences and encouragement of volunteering
  • Create checks and balances so a strong culture isn’t just a program and never sizzles out

CEU Approval:

This program is pending approval for Continuing Education for 7 total participant hours (1 Participant Hour per Module) by NAB/NCERS – Approval No: . 20221101-7-A79576-DL

Brochure  Online Registration


Basic MDS 3.0 Training and Competency Webinar Series – On Demand

This six-session virtual program will present the foundational structure of the MDS Assessment process, with candid, concise and interactive sessions. These sessions will create a basic level of competency for all participants to better understand the structure and formats necessary for documentation accuracy and MDS data formulation. The series will be a practical intervention to improve staff competency related to the assessment process and definitions.

Who Should Attend

This program offers topics of interest for: skilled nursing facility interdisciplinary team, operational leadership, clinical managers, MDS coordinators, fiscal managers, and frontline staff.


All sessions will be taught by Leah Klusch, The Alliance Training Center, one of the industry’s leading and most respected experts on the MDS.

Registration Information and Fees


Webinar Information

For more information contact: Karen Poteet,

Module 1: The MDS 3.0 Assessment: Regulatory Requirements, Scheduling, Assessment Types and Connection of Data to Payment (PDPM), QM’s and Care Planning

Understanding of the MDS 3.0 Assessment process begins with a review of the basic definitions, structure of the assessment document and the regulatory scheduling of various assessment types.
Skilled facility staff need to be aware of these requirements because they are the structure for documentation formats and timing of assessment tasks. This interactive session will discuss the fundamental guidelines and requirements members of the IDT and front-line care delivery staff need to use for their documentation of care and observations of the residents status. Accurate, timely documentation produces accurate payment rates, Quality Measures, and outcome statistics.

1. Identify the regulatory structure of the Assessment Process as it establishes the scheduling and content of MDS 3.0 Assessments.
2. Describe the components of documentation that all staff and consultants need to understand to support accurate data for the MDS 3.0
3. Review the specific data that has a significant impact of PDPM payment, Quality Measures, and outcome statistics.

Module 2: MDS Interviews – MDS 3.0 Sections C, D, F, G, J, Q. The timing, content, scoring and documentation of interviews in the medical record

A significant part of the MDS 3.0 assessment process is connected to “Resident Voice.” The current Assessment process has 6 interviews on the admission assessment, 5 interviews on the annual assessment and 3 interviews on the Quarterly Assessment. This session will review the components of each interview and staff assessment to prepare all staff for the data collection to this area. Very few staff are aware of the purpose and the importance of documentation of the residents reaction to care, mood issues and basic cognitive issues. All staff need to understand the interview process and the focus of each tool so they can document issues properly. Discussion will include case examples and documentation tools.

1. Identify the 6 interviews in the MDS 3.0 Assessment process on their contribution to “Resident Voice.”
2. Describe the unique structure of each interview and the impact of the scoring in the data base.
3. Discuss proper interviewing techniques and the general guidelines on Appendix D of the RAI Manual.

Module 3: MDS Clinical Data– Sections B, E, H, J, L – Definitions, documentation coding instructions and impact on Payment (PDPM)

The MDS 3.0 Assessment process relies on the directions, definitions, and steps for the Assessment in the RAI Manual. The sections of the MDS that are focused on this session have significant very specific guidance for the clinical and behavioral staff. Documentation content and timelines will be identified, and case studies will be discussed. Many of the processes and timelines need to become part of the facility data collection process. This session will present strategies to improve staff understanding of the specific definitions, measurements, and criteria for the data collection. The discussion will be focused on the knowledge base of the IDT and clinical staff and their understanding of the importance of the accuracy documentation and clinical definitions. Specific case examples will be discussed.

1. Identify specific definitions and documentation guidance in the RAI Manual that should direct documentation content in the medical record.
2. Discuss specific case examples to demonstrate the proper staff documentation formats.
3. List the specific staff members that have responsibility for documentation in the record that supports MDS data.

Module 4: Functional Assessment Data Documentation MDS 3.0 Section G and Section GG for clinical staff, Therapy and Admissions

The current MDS 3.0 Assessment for significant data focus on prior level for function, observed functional abilities and goals and Activities of Daily Living Assistance. These are two separate sections of coding on the MDS with very specific different coding platforms. This session will identify the difference between Section G and Section GG coding, item definitions, timelines for data collection and use of data for QM’s and Payment programs. All staff need to understand the difference and importance of coding 24 hours a day for the first 3 days of the stay for Section GG usual performance and correct tracking of ADL performance and support for Section G for the entire assessment reference period. These are two difference sets of data and each have important implications. The specific definitions for each section will be discussed and case examples will be included.

1. Discuss the importance of ADL performance and Functional skills – usual performance accuracy.
2. Identify the two specific time frames, definitions, and performance coding.
3. Review strategies to achieve accuracy in both areas of documentation.

Module 5: Clinical Measurements, Outcomes, and Documentation Requirements in the MDS 3.0 Assessment Sections J, K, M, N and O

The quality and accuracy of the MDS 3.0 assessment data base is driven by the specific documentation in the medical record. Most facilities do not have the proper measurements, treatment specifics and observations in the documentation to support assessment coding. This session will focus on the specifics that members of the IDT and front-line staff need to understand to improve the quality of the documentation. Most facilities have not been able to train staff and the goal of this program is to provide specific examples and guidelines for documentation. Regulatory and payment success relies on the accuracy and completeness of specific care delivery services and clinical observations. A candid, specific, practical presentation of the specific documentation needed to produce accurate assessment data on all resident records and support payment rates during an audit.

1. Identify the clinical and behavioral documentation that contributes to the MDS 3.0 data base.
2. Describe the specific definitions and coding in the RAI MDS 3.0 Manual that should direct documentation in the medical record.
3. Discuss examples of documentation in nurse’s notes, IDT notes and direct care staff reporting that are complete and accurate.

Module 6: The Impact of Diagnoses Coding in Section I of the MDS 3.0 on Admission Documentation, Assessment Accuracy and PDPM Payment

Diagnosis coding on the MDS 3.0 has a very high impact on many aspects of the assessment data – care planning and accurate PDPM payment levels. All members of the IDT and the care delivery staff need to understand the importance of accurate, timely validated diagnostic codes that are acceptable to CMS. This session will discuss the importance of diagnostic documentation and the need to collect as much information from the elder, family, transfer records and the physician during the first 7 days of the stay. All staff need to gather information and help the MDS Manager correlate accurate data for the entire MDS. Case examples will be discussed focused on the role that all staff have in the process. The Payment system (PDPM) relies on a significant number of diagnostic codes to establish payment rates. All members of the team need to be aware of their contribution to documentation in the record during the assessment reference period.

1. Describe the importance of compete, accurate, validated diagnostic coding on all assessments.
2. Identify the responsibility of all staff to gather information from the elder, family, transfer records and other sources to create an accurate diagnostic record.
3. Discuss the importance of interaction among all members of the team to document accurate complete data.

Webinar Brochure

Online Registration

Long Term Care Webinar Series:  A Priority Focus-Key Issues of Importance

Long term care leaders are immersed in ever-changing guidance and the challenges of your daily operations. This series will provide an opportunity for long term care leaders to gain invaluable insights into key topics for the benefit of your organization, your staff, and of most importance, your residents.

Who Should Attend
This program offers topics of interest for administrators, social services, activities, marketing, and your management team.

Webinar Schedule
The webinar series will be available on demand with each module available on the dates listed below, following the live webinar. 

Registration Information and Fees
Register HERE. Each registrant requiring CEU credit will need to register individually. $80 per registration for the 6-part webinar series.

Continuing Education Credit
This program has been approved by Continuing Education for 6 participant hours by NAB/NCERs, 6 – 1 hour modules. Approval code: 20220525-6-A75550-DL

Webinar Information
For additional information contact,, 405-262-5262.

Module 1: A Person-Centered Approach to Care
Available on demand beginning Monday, May 31
Providers receive guidance from CMS, CDC, and OSDH. Often it is noted that providers are to take a “person-centered” approach in addressing compliance issues. This session will explore what this means, how it must be interpreted, documented, and implemented.
Speaker: Diana Sturdevant, Ph.D., University of Oklahoma Fran and Earl Ziegler School of Nursing

Module 2: Emerging from COVID-19 Quarantine: What Did We Learn?
Available on demand beginning Monday, June 7
Providers have weathered many challenges in the COVID 19 pandemic but one significant impact was that of social isolation. This session will explore the phenomenon of social isolation, what was learned, and how to prepare for any future occurrence to avoid any issues of social isolation.
Rebecca Koszalinski, Ph.D., University of Oklahoma Fran and Earl Ziegler School of Nursing

Module 3: A Policy and Funding Update for Long Term Care
Available on demand beginning Monday, June 14
This session will offer the latest updates relating to legislation and funding. Providers will receive a comprehensive review of the new legislation just enacted that will impact long term care. State funding, special federal funding, and initiatives to address long care moving forward will be outlined.
Speakers: Mary Brinkley, James Joslin, LeadingAge Oklahoma

Module 4: Strategies for Rebuilding Occupancy and Positioning for the Future
Available on demand beginning Monday, June 21
Learn key components of a recovery plan and organizational strategies to move your operations forward. Solutions will include how you can assess your operations and develop a plan to strengthen your operations in the new normal for the long term care profession.
Speaker:  Sharon Thole, Darrin Hull, Tom Stitt, Health Dimensions Group

Module 5: Long Term Care Survey Process: Status, Findings, and Takeaways
Available on demand beginning Monday, June 28
The Oklahoma State Department of Health will provide an update on the survey processes underway. Providers will learn of the top deficiencies, the timelines for provider surveys, and most importantly, some of the success stories after a challenging year with COVID-19.
Beverly Clark, Oklahoma State Department of Health

Module 6: The Frontline Workforce Crisis: Old Challenges, Tested Strategies, New Opportunities
Available on demand beginning Monday, July 4
One area that was greatly impacted by the COVID-19 pandemic is workforce. The challenges existed pre-COVID-19, but have now escalated to an unprecedented level. Every provider has a stake in the workforce recruitment and retention crisis.  This session will explore this issue, offer direction for providers, and explore opportunities for the future.
Speaker: Kezia Scales, Ph.D., PHI

Webinar Brochure

On Demand Fair Housing Webinar Series

In these uncertain times, Housing leaders are immersed in ever changing guidance and the challenges of your daily operations. Over the course of 3 weeks, this series will provide an opportunity for Housing staff to gain invaluable insights into essential topics for the benefit of your organization, your staff, and of most importance, your tenants.

Who Should Attend
This program offers topics of interest for Housing Administrative, Leasing, Housekeeping, Maintenance and all other staff.

Registration Information & Fees
Register HERE Fees are per person. Registration instructions and handout materials will be sent to the registrant upon registration.

  • $75 per person for the complete 3-webinar series.

Speaker Information
Kathelene (Kathi) Williams, Fair Housing Institute
Ms. Williams is a partner in the firm of Williams Edelstein Tucker, P.C. providing defense and preventative representation for the housing industry in all civil rights matters. Kathelene also is a founding partner of the Fair Housing Institute, Inc. a full-service online training firm whose mission is to provide convenient and affordable fair housing education to the housing industry throughout the country. Ms. Williams represents housing industry clients from throughout the country on fair housing and other civil rights matters. In addition to her responsibilities as an attorney, Ms. Williams is a nationally known fair housing trainer, providing training to private housing providers, associations, and government entities throughout the country for the past thirty-five years.

Refund Policy
50% credit will be issued if cancellation is emailed within 48 hours of registration.  All cancellation and substitution requests must be emailed to

Program Description

Module 1: Fair Housing Update for Administrative, Leasing and All Other Staff   Part 1 

This session will cover the Fair Housing Act for administrative, leasing and all other staff.  Topics of covered is landlord harassment, criminal records (the do’s and don’ts), the Supreme Court’s expansion of the definition of sex to include sexual orientation and gender identify. COVID -19 issues including terminations during the moratorium. A view of the requirements for providing reasonable accommodations for challenging residents will also be covered.
Speaker: Kathelene (Kathi) Williams, J.D., Fair Housing Institute

Module 2: Fair Housing Update for Administrative, Leasing, and All Other Staff  Part 2

The COVID 19 pandemic took our nation by surprise. The goal quickly became the protection of older adults and those with co-morbidities. There was tension between safety and autonomy in long term care facilities prior to this pandemic. This has escalated as COVID 19 mitigation has impacted standards like “Resident Rights.” This presentation will explore the balancing of physical and mental health of residents with their safety.
Speaker: Kathelene (Kathi) Williams, J.D., Fair Housing Institute

Module 3: Fair Housing Update for Administrative, Leasing and All Other Staff Part 3

The world has changed but our mission in the senior living profession remains the same! This session will discuss the federal protected categories, fairness and consistency in treatment of residents, incident reporting, communication, limited English proficiency, reasonable modifications, sexual harassment, claims in housing communities and how to prevent claims
Speaker: Kathelene (Kathi) Williams, J.D., Fair Housing Institute

Webinar Brochure

The Stability Zone: Finding Peace in the Middle of Chaos

An online series that will benefit you and your entire team moving forward.

The Stability Zone is a go-at-your-own-pace, online program that is brimming with my very best stress-busting advice! Just like Fearless in the Face of Crisis, this course contains quick, easy-to-implement actions in bite-sized videos. The Stability Zone is the main course, the pièce de résistance, to get leaders full of stress-free hacks and JOY, delicious joy! One of the best parts of The Stability Zone is that leaders can share this joy by teaching their teams how to banish their stress for good too!

What comes with The Stability Zone?

  • Lifetime access to The Stability Zone online course and all the stress-busting hacks!
  • 6.75 total NAB and SHRM continuing education credits for completion of The Stability Zone.
  • $67 savings on our other beloved online course, Fearless in the Face of Crisis! We truly want leaders to have it all, so we’re offering our other beloved course for just $180. It’s available exclusively on the checkout page for The Stability Zone.

What’s the Curriculum?

Through quick videos, that total 6 hours of content, we will walk attendees through the tried-and-true remedies to manage and banish stress, for good. The videos are self-directed and can be watched anytime, anywhere! And all attendees have lifetime access so they can go back and re-watch content whenever they want! There is nothing like this available to leaders in healthcare!

Module 1: Getting Started

  • The first steps of any journey are often the hardest. This module focuses on why and how you should take those steps away from a life of busyness, away from the SOC (stress, overwhelm, chaos) of it all, and towards a place that anchors you, allowing more joy, peace, and calm in.

Module 2: Burnout be Gone!

  • Avoiding burnout is a personal journey. In this module, you will learn how by tuning in to your emotions and taking small steps, in a manner that works for you, to help you steer clear of burnout and exhaustion for good.

Module 3: Looking Back

  • We can’t help it; we are shaped by our past experiences. In this module, you will learn how to address some of those old hurts, traumas, and failures, so they don’t continue to impact your health and wellness in the here, now, and beyond.

Module 4: Looking Forward

  • The lens through which you see the world really matters. This module focuses on how embracing life’s ups and downs with an attitude of gratitude, fascination, and humor can whittle away at the stress, overwhelm, and anxiety you feel.

Module 5: Your Environment of Possibility

  • Your personal spaces are constantly and unconsciously influencing you. This module focuses on how filling those places in which you dwell with joy, interest, order, and calm can maximize the peace you feel everyday. 

Module 6: Sharing the Spark with Others

  • This lifestyle is addictive and contagious. After getting there yourself, you will want to teach your team members how to get to The Stability Zone too! This module shows you how to do that, with a focus on simplicity and sustainability as the keys to success.

 Our Hopes for This One-of-a-kind Course

We want to make this information easy for attendees to translate into action. That’s why each lesson was created around actions that can be put into play immediately for immediate stress reduction! Plus, the content can be taught to teams to make a huge impact on the health and sanity of the whole unit—gosh, even the whole organization! Imagine that?!

We want leaders to take this challenging time and turn it into an opportunity to learn life skills they can always rely on to be their healthiest—physically, emotionally, spiritually, and mentally! We believe they can make a different life for themselves, one of more joy and less stress, and we want them to believe in themselves by:

  • Watching short videos on their own schedule
  • Completing worksheets for each of the 6 modules
  • Enjoying bonus content for deeper learning
  • Teaching teams how to get and stay healthy too!


Pricing for the entire program, including handouts, and lifetime access is $247. There is an option to bundle both the Fearless course and The Stability Zone for $427 ($67 discount off of Fearless.) Additionally, those of your members who already own Fearless have the option to buy The Stability Zone for $180 (a $67 discount for The Stability Zone.)

Who Should Attend?

Anyone who leads! Leaders, managers, supervisors from the frontline to the C-Suite will benefit from this comprehensive and stress-busting program!

Flexibility in Delivery

Providers can watch content on their own time, at their own pace! Online programming makes this a user-friendly experience for all learners.

Drive Faculty

Denise Boudreau-Scott, MHA, LNHA

Registration Link

This link is where you can learn about the course and click to buy! Follow this link to a landing page that shares information about the program and includes a “Register Now” button.

Your health and sanity are non-negotiables, and with this course you will finally have the strategies to make them a priority, on your own terms. No one should wait for a wake-up call to make themselves a priority! This course helps put you in control of your health and sanity. It’s all about getting to The Stability Zone!

Fearless in the Face of Crisis: A Leadership Webinar Series

5-Part Webinar Series- On Demand

Module 1: Encourage the Heart
Module 2: Model the Way
Module 3: Challenge the Process
Module 4: Enable Others to Act
Module 5: Inspire a Shared Vision

Now more than ever leaders need to be FEARLESS. Why fearless? Because those who are leaders and supervisors must lead and inspire others in these challenging times. This brings a sense of “we can do this,” which brings the organization together.

Fearless in the Face of Crisis will walk long term care professionals through step-by-step, relevant actions that they can use immediately to lead with positivity and confidence. This is exactly what is needed to motivate staff through these uncertain, ever changing times. So, expect tips, hope, and enjoyment because information alone isn’t enough; people must be inspired to use it.

This webinar series would be an excellent resource for staff in-service training. Once purchased, you have on-going access to the webinar series.


Denise Boudreau-Scott, LNHA, MHA, President of Drive
Denise Boudreau-Scott is President of Drive, which helps aging services organizations improve the resident and staff experience and the bottom-line through more engaged leaders and employees.

Arleen Smith, RN
Arleen is a Leadership & Engagement Consultant with Drive and has over 25 years of experience in the healthcare industry. Arleen is trained as a 3-star coach in LEAN methodology and is a Six Sigma green belt.

Registration Fee:

$247 per facility connection for the complete 5-webinar series. This series is on demand with lifetime access.

Note: Upon completion of all 5 modules and a very brief quiz at the end of each module, 5.75 CEU credits will be awarded to the registrant only and reported to NAB.

Each registrant requiring CEUs will need to register individually.

This program has been approved for Continuing Education for 5.75 total participant hours by NAB/NCERS – approval #20210614-5.00-A67173-DL

Online Registration at

Printable brochure



Previous Webinars

Quality Measures – Impacting Your Improvement and Payment:

A 4-Part Webinar Series

Monday, November 2, 2020 1:00 – 2:00 p.m. CST
Monday, November 9, 2020 1:00 – 2:00 p.m. CST
Monday, November 16, 2020 1:00 – 2:00 p.m. CST
Monday, November 23, 2020 1:00 – 2:00 p.m. CST


Long Term Care Webinar Series: Timely Topics for Challenging Times
Six-Part Webinar Series – 3 Modules Remain (Modules 4-6)

Tuesday, October 20, 2020 1:00 – 2:00 p.m. CST
Tuesday, October 27, 2020 1:00 – 2:00 p.m. CST
Tuesday, November 3, 2020 1:00 – 2:00 p.m. CST


Practical Strategies for COVID-19 and Beyond
8-Part Webinar Series


2020 Senior Living Symposium Webinar Series
5-Part Webinar Series


Fearless in the Face of Crisis:  A virtual Leadership Retreat
5-Part Webinar Series
June 17, 2020, 10:00 a.m. – 11:00 a.m. CST
July 1, 2020, 10:00 a.m. – 11:00 a.m. CST
July 15, 2020, 10:00 a.m. – 11:00 a.m. CST
July 29, 2020, 10:00 a.m. – 11:00 a.m. CST
August 12, 2020, 10:00 a.m. – 11:00 a.m. CST


COVID-19 & Engagement: How to Win the War with Wellness
June 5, 2020
1:00 p.m. – 2:00 p.m. CST


Webinar – MDS Updates: October 2019 RAI Manual Updates
Monday, September 23, 2019
2:00 p.m. – 3:30 p.m.